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How does it work?

Using the Bag Drop automatic luggage storage is easy and intuitive.

On this page you will find the various steps to follow,
with the screens that are shown on the monitor in the store.

We remind you that if you still have problems registering,
paying, or collecting your luggage, our help line is always active
during opening hours (7 days a week, 08:00 – 21:30).

You’ll find our contacts here.

Home screen

banner home page Bag Drop Luggage Self Storage Napoli - selziona DROP OFF o COLLECT
  1. To drop off your bags for the first time you will need to select “Drop off” (button on the left).

Step 1: Registration

Bag Drop Luggage Self Storage Napoli - come funziona step 1 - creazione profilo
  1. USER PHONE NUMBER AND PASSWORD
    Enter a valid phone number, this way it will be easier to contact you in case of anomalies.

  2. Choose a password that is easy to remember.

  3. BOX TYPE
    Select the desired box size. You can find the guide to the sizes of the various boxes here.

  4. STORAGE TIME
    Clicking inside this box will open an overlay panel: enter a whole number of rental days: for example 1, 2, 3 and so on. Do not enter decimals. Click the green check mark to confirm.

  5. Click on the “Confirm” button to move on to the next step.

Step 2: payment method

Bag Drop Luggage Self Storage Napoli - come funziona step 2 - metodo di pagamento
  1. Select the payment method on the touch screen. You can pay for your luggage storage with cards and NFC-enabled mobile phones, or in cash using banknotes and coins for the exact amount requested (the machine does not give change).

  2. In the box below, the system displays a summary of the order (in the example: locker size S – €2 total.

  3. Select “Payment” to proceed with the order.

  4. IMPORTANT!
    If you select payment by card, wait for the card reader to be ready (it will beep and the reader display will indicate that it is waiting for the card).

Step 3: box opening

Bag Drop Luggage Self Storage Napoli - come funziona step 3 - apertura box
  1. You will hear a click as the locker opens and the screen will tell you the number of boxes that have been opened.

  2. Click “Done” to finish

Baggage claim

banner home page Bag Drop Luggage Self Storage Napoli - selziona DROP OFF o COLLECT
  1. When you want to collect your bags, or access your locker to store other items, you will need to select “Collect” (button on the right) from the home screen.
Bag Drop Luggage Self Storage Napoli - come funziona - ritiro bagagli
  1. Midway pick up
    This feature allows you to access the locker to collect something or deposit other items and CONTINUE WITH THE RENTAL.

  2. Pick up
    This function is used to collect the luggage contained inside the locker and END THE RENTAL.

    (!) For both options, you will need to correctly enter your phone number and previously saved password..